I just found out about Salesforce.com’s new product offering called “Service Cloud.” This offering allows an organization to tap into the power of various social networks such as Twitter or Facebook and utilize the information generated by the users of these tools to provide both content and feedback that can be reused and reshared within a service organization and partners.

I know that was a mouthful, but perhaps this video will explain it better:

http://www.salesforce.com/servicecloud/

facebook, salesforce.com, social networking, twitter