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23
The Social Network as a Service
0 Comments | Posted by Chris in salesforce.com, social networking
I just found out about Salesforce.com’s new product offering called “Service Cloud.” This offering allows an organization to tap into the power of various social networks such as Twitter or Facebook and utilize the information generated by the users of these tools to provide both content and feedback that can be reused and reshared within a service organization and partners.
I know that was a mouthful, but perhaps this video will explain it better:
http://www.salesforce.com/servicecloud/
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Imagine Facebook, now imagine how the CIA might use it. Add friends (in the Intelligence industry), share stories, news articles, videos, etc. Except that nobody without proper clearance can access this secret social network. As you use it though, your pattern of usage is trended and then analysed to make sure you are doing what you are supposed to.
These are all things in the making for a new social networking site called A-Space that will be released this month, specifically for Intelligence Analysts.
You can read more at CNN here.
I wonder what Penelope Garcia would say about this? (Criminal Minds)
13
Pinging and updating your social networks in one easy step!
0 Comments | Posted by Chris in Cool Stuff
I’ve been a part of the beta for a new service called Ping.FM for sometime now and really love it.
With one post or with one email to your secret address, you can update all of your social network sites with a revised status. I update Twitter, Myspace, Facebook, Plaxo, and probably a few others I forgot all with one post. This is a great tool!
You can now get in on the beta by going to Ping.FM signing up and using code “pingbewithyou’.
Give it a go, I am sure you will like it.





