I just found out about Salesforce.com’s new product offering called “Service Cloud.” This offering allows an organization to tap into the power of various social networks such as Twitter or Facebook and utilize the information generated by the users of these tools to provide both content and feedback that can be reused and reshared within [...]
Read More...I have a client who has about 60 employees, running two different business units. They are using Salesforce.com to manage their clients, partners, vendors, constituants, and others. They are now looking at adding issue management through Salesforce.com’s Case functionality and using the force.com platform to develop a timesheet and expense tracking system. All of this [...]
Read More...Google is building Chrome, the new web browser. Reading the comic book that Google has published that explains all the features, it is apparent that Google is creating a platform upon which all of it’s new applications can run upon. Hmm. Sounds like an operating system of sorts. People are commenting and comparing this new [...]
Read More...People know about Web 2.0 or at least have heard about it. Well welcome to Web 3.0. What is this? Well, according to Marc Benioff, founder of Salesforce.com, they are: Web 1.0 – Anyone can transact Web 2.0 – Anyone can participate Web 3.0 – Anyone can Innovate These are phases in the development of [...]
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